This course is designed to teach participants how to optimise airport terminal and landside operations to provide a positive passenger experience in harmony with revenue generation activities.
What you will learn
Upon completing this course you will have the skills to:
Our Public Speaking Course and Personality Development Training program is designed to meet the specific needs of our clients depending on their personal/organizational requirements and their existing skills.
Public Speaking and Personality development Course includes:
• Get an overview of the Airport Landside and Terminal sub-systems and how they interrelate;
• Understand the security obligations of the State and aerodrome operator;
• Understand the needs of the two main airport customers;
• Identify ways to increase the revenue generated by non-aeronautical activities;
• Gain an understanding of performance measurement tools and how they can be used to improve the airport terminal overall performance.
